FAQ - Frequently asked questions

Payment

- Is the payment secure?

All transactions on the Lagante website take place securely. By clicking on the padlock next to our site you can see that the connection is protected and certified. Even the presence of "https" before the site is proof of this.
We do not have the possibility in any way to gain possession of the data of your payment methods, as they are managed by third-party companies such as Amazon Payment, Paypal, Google Pay, Apple Pay and Shopify Payment (for credit cards).
However, keep in mind that you must always be careful when shopping online and a risk can always exist. Always check the site address above, which must match the one you want to be on; if you are in a public place, pay attention to the people around you.

- What type of payment is accepted?

All credit cards are accepted and it is possible to pay using the major payment providers, such as Paypal, Google Pay, Apple Pay and Amazon Pay. Using these providers you will be directed to their site where you can enter your credentials and make the payment in an absolutely secure way.

Order and account

- How can I place an order?

Go to the product page you are interested in. Proceed with a quick checkout using the buttons (you will only purchase that product in the chosen quantity, without the possibility of inserting a discount coupon), or put it in the cart. From the cart then choose the payment method you prefer. Remember to use a discount if you have it.

- I want to change my order! How can I do?

- I made a mistake and I would like to cancel my order! How can I do?

- How do I use my discount voucher?

In the cart, before proceeding with payment, enter your discount code in the dedicated box. Check that the code has been accepted, or if you think there are problems contact us.

- How can I delete my account?

Write to us and we will delete it in an instant

- How can I unsubscribe from the newsletter?

Use the link at the bottom of the email or write to us and we'll take care of it.

Shipping

- What are the shipping costs?

Shipping is always free in Italy

- What are the delivery times?

Your purchase will be shipped the day after your order. In all, after about 2 or 3 days you should receive it.

- Where can I have my order delivered?

At the moment we only ship to Italy. Further information on the Shipping page. If you want a delivery to your workplace, remember to also write the name of the company.

Returns and replacements

- How can I return an item purchased on the Lagonte website?

Check the Returns Policy page

- How long will it take for me to be reimbursed?

The moment we receive the returned product, a refund will be made. We strive to resolve as quickly as possible and in any case no later than 30 days.

Products

- What is my belt size?

We recommend that you read the "size guide" page carefully.

- Can I request a custom-made belt?

Yes, it is possible. Contact us and we'll see what we can do.

- How can I take care of my belt?

Only use products specific to the type of leather your belt is made of. Do not wash in water; To maintain its properties, the leather does not undergo a water-repellent treatment (unless expressly specified). If a light white patina appears, due to the natural tanning of the leather, rub gently with a soft cloth.

- My belt sagged after a few days of use. It's normal?

Yes, it's normal. When you sit down the trousers drop in the back and pull the belt with them. Real leather is elastic and tends to take the shape of your body and its positions.

- Where are your belts produced and with what materials?

Everything is made in Italy. The hides are tanned in Italy. The buckles are manufactured in Italy using excellent quality hypoallergenic materials. The belts are then produced by Italian artisans near Modena.